Class: 11 || Subject: Hotel Management
Chapter-3 Front Office Department
Short answer questions
- Explain the procedure of guest check-out. [5]
- List the information to be provided to the guests about hotel facilities and services. [5]
- Explain Room Plan. [2.5]
- Write the job description of receptionist. [5]
- Write the procedure of guest check in. [5]
- What are importance of organization chart? Explain. [5]
- What are section with front office? Explain. [5]
- Explain the check in process of hotel guest. [5]
- Discuss the importance of organization chart. [5]
- Explain the following sundry serices:[5]
i. Paging
ii. Message
11. List the duties and responsibilities of room maid. [5]
12. Explain the essential quality attributes of Front Office Staffs. [5]
13 List and explain the various types of room plan. [5]
14. List and explain the various attributes essential for front office personnel. [5]
15. What are the steps oto be followed in guest check out procedures? Explain. [5]
16. What are thejob responsibilities of room attendant? Epxlain. [5]
17. Explain in brief about the functions of front office department. [5]
18. How is the check in process carried out? Explain. [5]
19. Write the job description of receptionist. [5]
20 Explain the following syndry services. [5]
21. What are the various sections within a front office department? Illustrate with the chart. [5]
22. Explain the Registration. [5]
23. Draw a sample of guest registration card and eplain the important of registration. [5]
24. Enlist check in and check out procedures of a guest in a large hotel. [5]
25. Explain the front office. [5]
26. Draw a neat format of an ‘Errand Card’ and explain its importance and uses. [5]
27. Define the front office. [2]
28. Explain the tyeps of rooms and its description. [5]
29. Explain the Basis of changing room rates. [5]
30. Define the Skippers. [5]
31. Explain the registration procedure. [5]
32. Define the Briefing. [5]
Long answer questions
33. Explain guest registration card, its types and importance with the help of neat specimen. [2+3+3+2]
34. Explain the sequential procedure of check in and check out of the guest. [5+5]
35. Explain check in and check out procedures step by step. [5+5]
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