Housekeeping, Hotel Management, Management

Class: 11 || Subject: Hotel Management

Chapter-3 Front Office Department

Short answer questions

  1. Explain the procedure of guest check-out. [5]
  2. List the information to be provided to the guests about hotel facilities and services. [5]
  3. Explain Room Plan. [2.5]
  4. Write the job description of receptionist. [5]
  5. Write the procedure of guest check in. [5]
  6. What are importance of organization chart? Explain. [5]
  7. What are section with front office? Explain. [5]
  8. Explain the check in process of hotel guest. [5]
  9. Discuss the importance of organization chart. [5]
  10. Explain the following sundry serices:[5]

i. Paging

ii. Message

11. List the duties and responsibilities of room maid. [5]

12. Explain the essential quality attributes of Front Office Staffs. [5]

13 List and explain the various types of room plan. [5]

14. List and explain the various attributes essential for front office personnel. [5]

15. What are the steps oto be followed in guest check out procedures? Explain. [5]

16. What are thejob responsibilities of room attendant? Epxlain. [5]

17. Explain in brief about the functions of front office department. [5]

18. How is the check in process carried out? Explain. [5]

19. Write the job description of receptionist. [5]

20 Explain the following syndry services. [5]

21. What are the various sections within a front office department? Illustrate with the chart. [5]

22. Explain the Registration. [5]

23. Draw a sample of guest registration card and eplain the important of registration. [5]

24. Enlist check in and check out procedures of a guest in a large hotel. [5]

25. Explain the front office. [5]

26. Draw a neat format of an ‘Errand Card’ and explain its importance and uses. [5]

27. Define the front office. [2]

28.  Explain the tyeps of rooms and its description. [5]

29. Explain the Basis of changing room rates. [5]

30. Define the Skippers. [5]

31. Explain the registration procedure. [5]

32. Define the Briefing. [5]

Long answer questions

33. Explain guest registration card, its types and importance with the help of neat specimen. [2+3+3+2]

34. Explain the sequential procedure of check in and check out of the guest. [5+5]

35. Explain check in and check out procedures step by step. [5+5]

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Hemant Chaudhary is an student 19 years old. He is interested in Hacking, Blogging,coding. He like to Visit new Places and make new Friends. He used to Learn His web works From Friends and Currently is is CEO and Founder of Meropaper and